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Question: Who goes and visits the installations they have sold?
I make a special effort to go see my installations when I can. You’d be surprised how much this pleases your customers. It shows them you weren’t just there to take their money and run, it shows them that you actually care about the work being done to their home.
There are so many people in sales that you see only once, maybe twice, then that’s it. The sales person is the face of the business, and is the first person a customer sees. They build up a relationship with that customer, then hopefully they place an order.
Once a customer is decent enough to put their money in your back pocket, it only seems right to me that you see the end result of what you have sold. It’s brilliant PR. The customers know you take great care and interest in the job. Not only that, there is a greater chance of picking up more business. I can’t tell you how many times I’ve been out to see an installation of mine then the customer asks me to measure up for more potential work.
If you don’t do it, then maybe you should. It’ll bring you extra business, and earn your extra brownie points with the customer.
I make a special effort to go see my installations when I can. You’d be surprised how much this pleases your customers. It shows them you weren’t just there to take their money and run, it shows them that you actually care about the work being done to their home.
There are so many people in sales that you see only once, maybe twice, then that’s it. The sales person is the face of the business, and is the first person a customer sees. They build up a relationship with that customer, then hopefully they place an order.
Once a customer is decent enough to put their money in your back pocket, it only seems right to me that you see the end result of what you have sold. It’s brilliant PR. The customers know you take great care and interest in the job. Not only that, there is a greater chance of picking up more business. I can’t tell you how many times I’ve been out to see an installation of mine then the customer asks me to measure up for more potential work.
If you don’t do it, then maybe you should. It’ll bring you extra business, and earn your extra brownie points with the customer.
>Pity you didn't do my windows…..The outfit that did our house were ;well no polite words about them.
>I've had to delete a comment left by a 70 year old person as it had the company name mentioned.
But in his comment he was complaining about the standard of work by a window company in the West Yorkshire area. He was that upset with the workmen that he was at pains to say how he wouldn't recommend them or have them back in the house.
I'd love to say who they were, but I've already been told off by them before. You'll have to email me if you want to know!
>Any company who rips or tries to to rip o.a.p.'s should be prosecuted. Get in touch with Age Concern and trading standards.
>See a solicitor.You are probably entitled to compensation.
>I agree entirely.Very good PR is essential .It generates more work and enhances reputations.