Job Position: Regional Operations Manager – Installations – North / South East / South West
As the Regional Operations Manager, you will manage all North based branch teams; optimising the installations operations for the region and delivering on agreed service levels, safely and within budget.
You will take a balance approach to delivering high levels of customer service, apply our Right First Time methodology; maximising the Customer Experience. You will also contribute towards functional continuous improvements in terms of strong SHEQ policy, process best practice sharing, external benchmarking, cost saving initiatives & value programmes; driving innovation throughout all north based branches.
Budget Holder – efficient utilisation of resource and prudent financial planning & control. Customer Focus – delivery of customer SLAs & differentiation of market offering through Installations. Health, Safety & Environment – adherence to legal & corporate standards across all activities. Develop & deliver ‘zero harm’ safety culture & legal compliance. Transport Operations & Administration – efficient planning & execution of vehicle fleet. Ensure no breaches of Road Traffic Act, etc & control costs. Quality Standards – adherence to standard operating procedures for branch operations and Installations. Avoid non conformity in relation to all SHEQ standards HR Management – engagement with unions, control of HR issues and development of people. Maintain good industrial relations and a motivated team.
Uses appropriate leadership styles, encourage others to achieve challenging objectives, consistent & fair approach. Have energy, drive and enthusiasm, and delegate’s responsibility. Analytical: Contributes to strategic issues, recommends actions and develops tactical approach to implementation of action plans. Developing Others: Creates opportunities for individuals to practise & acquire new skills. Achieving Change: Identifies & manages change, continually seeks methods to improve. Influences and persuades others. Team Member: Actively promotes cross-functional team culture. Continuous Self Development: Committed to continuous learning and personal development. HSEQ: Acts as driving force for improvement of safety and environmental performance. Leads by example. Self Motivated: Shows drive & enthusiasm encourages others, seeks to improve standards & adopt new ideas. Negotiation: Plans & prepares well for all negotiations and uses questioning & closing techniques effectively. Communications: Communicates well at all levels using full range of verbal & written skills. Ably articulates and presents complex material, choices and recommendations. Planning/Implementation: Strong planning skills, detail conscious, and monitors and reviews performance. Ensures others plan.
Excellent standards of numeracy & literacy Excellent communication & influencing skills Able to make recommendations involving competing factors, balancing risk/benefit Ability to develop, manage & lead a team. Planning and organising, including change programme plans Financial Management Customer Focus Good negotiation skills (Desirable) Relevant academic qualification (Desirable)
Safestyle UK is a dynamic organisation, and from time to time, the needs and content of any individual job may change dependant on the needs of the business and its Customers.