Elderly residents at Meldone House and Armeston House, in Sheepsway House, New Malden have been told that they will have to wait at least another two years before their old windows can be replaced. The windows in currently are single glazed, drenched in condensation, have black mould growing and is causing the plaster to crumble [...]
The title of this post sounds like something pretty obvious doesn't it. Good customer service is a vital piece of the puzzle when trying to secure an order. But at the weekend, we had a clear sign that companies still haven't woken up to the idea of first class customer service. On Saturday I signed [...]
Normally, I wouldn't post something like this, but when the industry is trying to shake off the rogue trader reputation, it's comments like these that need to be made and example of, and that of the company who made it. Just to prove that this comment is genuine, it was not left by an anonymous [...]
>Customer service is probably one of the most basic and fundamental qualities to have as a business. Yet many fail miserably at delivering that service.What has inspired me to write this post was how we were talked to by a member of staff by one of the larger composite door companies in our industry. The short version [...]
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