I really do hope that sales staff are reading this post right now, as this one is about all the arrogant ones out there that go into people's homes, expecting and instant sale then throwing the toys out of the pram when they don't get it. A couple came in to the showroom the other [...]
Twitter provided some good commentary as usual this week. And it was started by FENSA when they posed the question: With the rising costs of transport, what do you think about installers charging a quotation fee? I have written about this issue before in a post earlier on DGB. I floated the idea of charging for [...]
Me and Nick (@GlazingGuru) often speak on the phone. When we speak, it usually involves Nick having a rant about something! This time it was about dedicated sales staff, or rather a lack of! To be fair, the reasoning behind his rant is very justified. The main gripe was that no matter how much help [...]
Tell you what, I'm a millionaire now! The amount of damages I have won thanks to those text messages reminding me of all the falls and accidents at work I never had but had forgotten about! I don't have to work any more! Of course I am being sarcastic! I'm sure that most of you [...]
Now I'm really pushing it with this one as I risk a massive telling off from @GlazingGuru. If any of you were watching Twitter earlier on this afternoon you will have seen a bit of a debate about sales people being on paid on a commission only basis and if it was a good thing [...]
The mass majority of us in this industry do our very best to earn a good honest living out of what we do. We bend over backwards and more to make sure that every single thing on our jobs is correct and to make sure the customer is left happy. However. Despite our best efforts [...]
If anyone out there is thinking of getting into the sales game, especially in double glazing, don't. I can't begin to describe the amount of stress and number of issues that this job throws up in your face to make sure what could have been a good day at work become a thoroughly shit one. [...]
In this job, knowledge is key. It's what really impresses a customer. If you can sit down on their sofa and answer a range of difficult and unusual questions (lets face it, we've all had those types of customers who want to know about every screw and glazing bead) then you stand a much better [...]
One thing that has always bugged me while working in this industry is the sales reps that come round to your business premises trying to get you to change to a different supplier! First of all, if an installer wanted to use a different supplier, surely they would go and contact one which they preferred? [...]
Times are still hard in this industry. 2012 is shaping up to possibly be better than last year, but trading remains very competitive and there are busy weeks are there are slow weeks. It will be a year of ups and downs. But what do you or your sales people do during the down parts? [...]
Guest post from Nick, owner of the Aluminium Trade Supply site: Recent local media has again highlighted the negative perception some people may have of the double glazing industry. A negative perception reserved for double glazing, estate agents and more recently, bankers. A double glazing boss in court for assaulting a non paying customer, a [...]
Smartphones. Tablet computers. Email. All things which have revolutionized the way in which we all communicate and go about our daily lives. Indeed, it is having a profound effect on the way people work and operate within the work place. Take Sky News for example. Many of their newsroom staff carry around iPads or other [...]
>If you've been following me on Twitter, many of you will know I have been going to the gym on a regular basis for about the last 3 months or so. I started to go as I was starting to get a bit flabby round the front and sides (I couldn't fit in to one [...]
Social Media