Endurance® Doors, the manufacturer of solid, secure and stylish composite doors, has implemented a new training initiative which provides further added value for its installer partners whilst ensuring a better customer experience for homeowners.
Known as the Endurance Academy, the new initiative entails a free, one day course that’s held at the brand’s dedicated consumer-focused showroom in Brigg, North Lincolnshire.
With an emphasis on hands-on learning, it covers a variety of topics including how to conduct more effective pre-installation surveys, best practice door installation and improved door handover to the homeowner.
During the course, attendees are also given a tour of the nearby Endurance® Doors’ manufacturing plant.
The course is delivered by Ian Longstaffe who is the business’ dedicated training manager. He has over 27 years of experience in the fenestration industry which includes an extensive period as a new build and domestic fenestration installation manager.
Upon completion of the Endurance Academy, those attending receive a GQA level qualification and certificate.
Ian Longstaffe says: “The Endurance Academy delivers benefits both for those buying and fitting our products.
“For the homeowner, a new door is a major investment that also contributes significantly to the kerb appeal of their property. Given these facts, they want the reassurance of the highest levels of quality at every stage of the process – from the point of production to the point of installation.
“Having their door fitted by professionals who have attended the Endurance Academy instantly provides the peace of mind that the work is carried out by skilled and competent individuals.
“Following on from that, our installer partners can use the fact that they’ve completed the Endurance Academy as an extra selling point for marketing purposes.
“It can also save them the cost of potential call backs and remedial work by optimising their ‘right first time’ capabilities.”
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