Yesterday was the day after England was dumped out of the World Cup, and it was like turning back on a tap. Phones much busier, plenty of people through the door and good quality appointments being made again. Weird!

Before the World Cup I was skeptical about how much of an impact it would have on the British public, I didn’t think it would have any effect at all. But I was wrong! Yesterday was such a contrast to the last couple of weeks. I assume that others in our industry have found the same effect.