It’s that time of year again folks. Autumn is here and the temperatures are dropping. We’re wrapping up again. We’re also getting external condensation on the outside of our energy efficient windows on a morning. Cue customers ringing up offices claiming there is something wrong with their windows!
Educate your client
The only way to try and preempt this sort of thing is to educate the customer right at the beginning of the process. Tell them straight away that on some occasions, usually in Spring and Autumn, when the temperatures are at certain points, the outside of their windows may get condensation. But don’t just say it, tell them why it happens. If you need an example, here’s what it says on the Saint-Gobain UK website: