Company: Dekko Window Systems Ltd

Job Position: Trade Counter Assistant

Job Description:

• Dealing with face to face, telephone and email enquiries
• To quote effectively, efficiently and accurately, and to check own work before sending out to the client to confirm.
• Involves accurately and competently taking customer orders via telephone, answering machine and email and processing them through the computer system.
• Administration of sales order processing in line with the company procedure, to include; Taking and Processing of sales orders. Processing relevant paperwork
• Electronic and hard copy file management.
• Meeting and greeting customers at the trade counter, communicate well with customers and show a high standard of customer service. Dealing with customer queries effectively & efficiently
• To be able to manage own workload and support rest of the team, to ensure all work is carried out in a timely manner.
• General warehouse work.
• Undertaking any other duties as may reasonably be required to support the team.
• Checking and recording delivery paperwork
• Providing sales and technical support on products for customers
• Providing quotes for customers, information such as stock availability, pricing and lead times
• Obtaining stock for customer orders
• Daily warehouse duties may be required to picking, load, and unload deliveries
• Building and maintaining good working relationships with your team and customers
• Working with the Manager in regards to opening new trade accounts

Vacancy: full time

Email address:

Phone: 01613 421089

Vacancy time limit: 1 month