In this case we have been replacing glass units. Except that every time a unit gets replaced, they suddenly find yet another mark on another unit that ‘must be replaced’. Stalling paying the final balance every time. This has been going on for weeks now. It winds me up that customer’s think this practice is ok. If every customer was like this businesses would fail due to poor cash flow. How would they like it then if we weren’t here to honour their guarantees because the rest of our customers weren’t paying us on time?!
This is another case of consumer rights going way too far. Businesses should be allowed to take some sort of action against these sorts of customers to make sure they get final payments as swift as they do from more considerate customers.