The double glazing industry has long been the butt of the jokes and it certainly hasn’t had the best reputation over the last decade or so. But the recent Which? report seems to cast doubt on that stereotype and it should be something the industry jumps on and makes good use of.

The report states that out of the people interviewed, a very respectable 83% said that they were satisfied with their windows and doors. Though only 60% they were happy with the big four i.e. Anglian, Everest, Safestyle and Zenith Staybright. The report also found that out of those who use local independent businesses, 67% reported no problems at all, whereas those who used national companies only half reported no issues.

Now, you will know I don’t have much positive to say about the DGCOS, but they did do their own survey to gauge the reputation of the industry and their results came back with a 93% positive score, which if the results are to be read as accurate is very good news indeed!

Over the last few years we have seen a very active effort to shun the cowboy reputation this industry garnered for itself due to it’s hard-sell tactics and poor workmanship. But with companies now doing all they can to emphasize that the work they do is good, improvements in customer service in all departments and with the impending qualifications for installers, I think we are now seeing the tide turn and confidence returning to our industry.

Now obviously I’m not saying here that all companies are good. There are clearly still some bad apples out there which over time will disappear from the industry altogether. And we also need to make sure that now the standards have been raised to where they should be. We’ve done the hard work, now we need to maintain that and go even further to make sure that our industry becomes one which people can trust and report back positively 100% of the time.

I think we all deserve a great big pat on the back for doing so well in both these reports!