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Suppliers provide some of the biggest issues for installers in this industry; quality of product, lack of communication, shortage of new and improved products etc.
So when a different supplier comes knocking, selling a product you like the look of, how tempting is it to jump ship if you’re not happy with your current one?
You have to weigh up the options. The new suppliers might be offering better rates for their wares, but is the quality the same, better or worse than your current supplier. Is it a good thing to sacrifice quality for a better price? Do they promise better customer service. Remember, when you had that meeting with your current supplier, they will have been boasting about their customer service standards too. Does their product portfolio rival or better your current supplier? They might boast dozens more products, but would you really actively sell all those ancillary products that you wouldn’t usually? Then you’ve got to consider the relationship you’ve built with your current supplier. If you’ve traded with them for a long time, you will have made good contacts with those within the company. You’ll be able to ask for favours on lead times and prices, often very important if you’re trying to secure a vital sale.
There are other things to think about, but I’m sure you’ve got the picture by now. Basically, make sure that the grass on the other side really is greener, or you may make life a little bit more difficult!
So when a different supplier comes knocking, selling a product you like the look of, how tempting is it to jump ship if you’re not happy with your current one?
You have to weigh up the options. The new suppliers might be offering better rates for their wares, but is the quality the same, better or worse than your current supplier. Is it a good thing to sacrifice quality for a better price? Do they promise better customer service. Remember, when you had that meeting with your current supplier, they will have been boasting about their customer service standards too. Does their product portfolio rival or better your current supplier? They might boast dozens more products, but would you really actively sell all those ancillary products that you wouldn’t usually? Then you’ve got to consider the relationship you’ve built with your current supplier. If you’ve traded with them for a long time, you will have made good contacts with those within the company. You’ll be able to ask for favours on lead times and prices, often very important if you’re trying to secure a vital sale.
There are other things to think about, but I’m sure you’ve got the picture by now. Basically, make sure that the grass on the other side really is greener, or you may make life a little bit more difficult!
>One thing is clear,it's pointless sacrificing quality for price.It can only be detrimental in the long term.There are companies whose literature promotes their products' high standards but the products don't always meet expectations,or, indeed, the standards claimed.
>GB
I`ve used my suppliers for a couple of years now. The product is top end,the quality is ok, on time every week.Prices again are ok.So i`m fairly happy with them.
The down side i feel is they don`t help me one bit, with marketing material,leads or just general things that a super fabrictor should do as standard.
In my eyes it`s easy they help me i buy more off them,a no brainer.
But they don`t help..WHY
>better the devil you know?