I really do hope that sales staff are reading this post right now, as this one is about all the arrogant ones out there that go into people’s homes, expecting and instant sale then throwing the toys out of the pram when they don’t get it.
A couple came in to the showroom the other day and took great pride in telling us the bad experiences they had with other double glazing companies. What stood out in particular for me was the tale about a salesman who walked in, said very little about the product, did some very quick measuring, worked out a price based on very little information and proclaimed that he would only leave a quote if he was definitely getting the order. Oh, and apparently he told them that they wasted his valuable time.
I don’t think I need to tell anyone that this is the perfect way NOT to get someone’s business. Yet this is a tale I have heard all too often and continue to do so. But to be quite honest, I don’t mind this so much.
We operate a “no hard sell” approach to selling. So when we go see a customer after having a typical “double glazing” experience, it makes our jobs one hell of a lot easier. It’s just a case of going in, being friendly, and getting the business..
Many of our competitors have sales staff that refuse to give quotes or accuse customers of wasting their time if they don’t give them the order. But I cannot understand how they think that is going going to help their cause or give the company they work for a good image and reputation. This is why we do so well.
However, while it makes my job of selling to the clients of West Yorkshire, it really does not any favours for the industry overall. It only continues to maintain the unprofessional and cowboy reputation that our industry still struggles to shake off.
Still, given that the consumer is becoming far more aware of what is right and what is wrong, these idiot sales staff who refuse to quote unless they get an order will continue to make my job, and the jobs of all the other professional sales people all that much easier.