I received a worrying comment earlier on, and I am in two minds as to leave it in the inbox or edit it and publish it.
The crux of the comment was that a customer was writing to complain that after re-arranging an appointment with a double glazing company due to the sales rep having a family engagement, the customer got given a torrent of abuse after ringing up said company to explain that they had already gone with someone else and they didn’t want to waste his time. Seems perfectly reasonable to me.
However, the person leaving the comment explained that the abuse he got was due to the fact that the sales person was forced to ‘get up’ on a Saturday morning and that his time as a sales rep had been wasted. Luckily, the commenter said that he gave that sales person a piece of his mind back.
This, however, unfortunately demonstrates that our industry still has some VERY bad eggs which we need to get rid of. Of course, it has to be said that the comment left could have been exaggerating the matter for effect, but given that he told me who the company and person was in question, I know this to be a pretty accurate representation of that business.
So, that business has now gained a non-customer who will only go on to say things about them. Not only losing one potential sale to that customer, but possibly dozens in the process as the ripple of this complaint spreads further. The point is this, we are here to service the customer and NOT the other way round. Without customers there simply would not be any business. So the last thing you want to be doing is telling a customer what a pain in the back side they are for making you get up on a Saturday morning and wasting your time! This is business and this is what happens from time to time. If you don’t like it, don’t book leads on a weekend, you only have yourself to blame!
I really do hope that the customer who left the comment does not believe that all double glazing companies are like this, as I can assure him that they are not. Unfortunately, as in any industry, you do come across those people and businesses who just simply should not be trading, for one reason or another. I hope that the company who he decided to go with does a great job and that they are pleased with their final result!
As for the comment, if you want to see it, I’ll have to edit it down, take the names of the person a company out first as I’ll probably have my knees capped if I don’t!
I think i would like to hear the other side of this story from the company involved before making any judgements .
Everything customers say in my experience is not always true.
My own saintly powers have certainly been taken to the limits by awkward customers in the past.Normally concerning money.
Well I am the customer who wrote the said complaint, and I feel very stongly about the way I was spoken to for something that was not my fault. These situations need to be made common knowledge, as enough is not being done to govern the way people are treated by bullies in the market. If you cannot cancel an appointment without being given a mouth full of verbal abuse! We are living in a very sad world!
Hi All we had an appointment with these people for 10 am on saturday morning the sales rep was stuggling to find the address and was runninng around 10 mins late he called the people who said sorry we have forgotton all about the appointment and that they were going out the appointment was then rearranged for this tuesday morning. first thing you actually need to spend some money to declare yourself a customer your lack of consideration by phoning late on a saturday night to gleefully tell me you had bought elsewere deserves the ‘mouthfull’ you got from me… Read more »
Guys, just a suggestion here, but maybe a conciliatory phone call between yourselves might help resolve the bad blood here? Obviously this is an open platform and I do allow 99% of comments to be published on here, providing they’re no directly insulting, racist or abusive. Also, I will comment on information that is given to me at the time, but as with any story, it has two sides which I why I always allow comments like the above to be published so that it sheds more light on the matter. However, to save any more aggravated comments, maybe some… Read more »
No need to go any further with this one
Lets just hope they get a good job done
By the way the only legs I have ever broken are my own !
Evening! Fair enough, was just a suggestion! How did you break your own legs?!
Last time was falling down the stairs at wildcats