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The main victims of people broadcasting their problems have been the nationals, Anglian, Everest and Safestyle. Usually, whenever there has been a customer actively voicing their concerns about a particular company, legal action follows. Then whatever is said about the company or the problem in particular, any comments on forum websites have to be removed. Now to me this looks like the company in question has something to hide.
Companies have to question themselves when these cases arrive and ask: “how did we get to this point?” At some point there must have been a breakdown in quality customer services, otherwise the consumer wouldn’t feel the need to go on the web and advertise their upset. Even if the customer is in the wrong, the company has to do their best to make sure the problem has an amicable conclusion, therefore cutting out the risk of the consumer bad mouthing the company.
>Anonymous – I couldn't publish your last comment as you can understand. But I completely agree with what you said.
>yeh i realise lol but i have lots more dirt on those idiots.
what annoys me is they think they are so great and yet they expect everyone to lie and cheat just like they do.
>E-mail me, will be interesting to know a bit more!
>Hahah..Personally, ive seen facts and figures suggesting that if a customer is unhappy he/she tells like 7 to 10 people. If he/she is happy, their tell 1-3 people. Also, if a customer is not happy with the company and in whatever manor (viva the internet or another medium) writes about this, it should be in the best interest for the company to reposed and help find a solution to the overall problem. If this is done, its more than likly the customer will be happy with the response and highly likely to be that impressed that their go on and… Read more »