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The sender of the images of my recent Quality Counts posts has sent me some more information and the first part of his ongoing story with his poorly installed windows and doors.
The property is a semi-detached in Warrington, the company installing the windows is from Warrington but the frames are made in Leeds. The 70 year old OAP paid his deposit on 13th January this year.
These are his details he sent me so far (I’m just copying what he sent me, with some slight editing):
Start date; 14/2/11. Two fitters,11 ’til 4.
> 15/2/11. one fitter, 9.45 ’til 12.
> 16/2/11. two fitters,9.30 ’til 3.30.
> 17/2/11. one fitter, 1.15 ’til 5.20. This is when I started to log events.
> 18/2/11. two fitters, 10 ’til 4.30 and 12.30 ’til 4.30.
> 21/2/11. one fitter, 10 10 ’til1.15. Dragging 4m lengths of quadrant through house. Noticed two dents had allegedly appeared in new fridge .
> 22/2/11. no fitters.
> 23/2/11. one fitter, 10 ’til 1 . 55. Builder returned to redo his poorly done bell cast. Fitters ‘boss’ on site. I overheard his fitter saying to him he didn’t give a f..k. Was told it would be one and a half weeks before doors would be fitted.
> 24/2/11. one fitter, 5.30 ’til 6.30. Trimmed externals to one small window.
> Said he’d return tomorrow to finish trimming and to replace three torn seals. Never seen him since.
> 25/2/11. no fitter. 26/2/11 .Made interim payment. This was requested by
> company director. £4000 .I noticed my back door in showroom. My back door has had a piece of plastic nailed across the top where the arched head was squared of on 11/2/11. (12/4/11 still no door fitted)
> 28/2/11 no fitter
> 1/3/11. ” ”.
> 2/3/11. ” ” .
> 3/3/11 ” ” .
> 4/3/11. ” ” .
The property is a semi-detached in Warrington, the company installing the windows is from Warrington but the frames are made in Leeds. The 70 year old OAP paid his deposit on 13th January this year.
These are his details he sent me so far (I’m just copying what he sent me, with some slight editing):
Start date; 14/2/11. Two fitters,11 ’til 4.
> 15/2/11. one fitter, 9.45 ’til 12.
> 16/2/11. two fitters,9.30 ’til 3.30.
> 17/2/11. one fitter, 1.15 ’til 5.20. This is when I started to log events.
> 18/2/11. two fitters, 10 ’til 4.30 and 12.30 ’til 4.30.
> 21/2/11. one fitter, 10 10 ’til1.15. Dragging 4m lengths of quadrant through house. Noticed two dents had allegedly appeared in new fridge .
> 22/2/11. no fitters.
> 23/2/11. one fitter, 10 ’til 1 . 55. Builder returned to redo his poorly done bell cast. Fitters ‘boss’ on site. I overheard his fitter saying to him he didn’t give a f..k. Was told it would be one and a half weeks before doors would be fitted.
> 24/2/11. one fitter, 5.30 ’til 6.30. Trimmed externals to one small window.
> Said he’d return tomorrow to finish trimming and to replace three torn seals. Never seen him since.
> 25/2/11. no fitter. 26/2/11 .Made interim payment. This was requested by
> company director. £4000 .I noticed my back door in showroom. My back door has had a piece of plastic nailed across the top where the arched head was squared of on 11/2/11. (12/4/11 still no door fitted)
> 28/2/11 no fitter
> 1/3/11. ” ”.
> 2/3/11. ” ” .
> 3/3/11 ” ” .
> 4/3/11. ” ” .
>Looks as though these people have taken your money and gone. Mistake to pay for unfinished job.Get straight round to your solicitor
>What on earth is the door doing in a showroom for 2 months
>Bet your life fitter on other jobs. they've got your dosh and aint interested now
>nothing more galling than to hear about old people being ripped off. drags our trade down ,something we don't need when most of us do our best and value our reputation
>job like this should be done in 4/5 days. Day 2 ..2hrs? very impressed i don't thnk
>why are they taking money before the jobs done. smell a rat here
>we all know a poor fitting causes more grief than poor windows,but this customer seems to have the worst of both worlds.
>DGB. was the customer kept informed about these weird working hours.
>Check your paperwork with these people.If you have paid a deposit and the balance is due on completion , they have broken the contract by taking monies from you halfway through the work.
L. Eagle.
>oNE OF THE BIG PROBLEMS WITH OUTFITS LIKE THIS IS THAT THEY GIVE THE TRADE A BAD NAME AND IT PUTS PEOPLE OFF REPLACING THEIR WINDOWS.IT'S A KNOCK ON EFFECT THAT IMPACTS ON ALL OF US.
>the customer was never notified about the fitters coming an goings. In fact the only time the installers rang was on 25/2/11 at 5pm to say the fitter would 'not be coming today'.
>watch out for a Warrinton installer going into liquidation
>Grief…fancy a customer hearing fitter coming out with remarks like that
>looks like the old guy been used as a fill in job.
>Job started early Feb.has it been completed or have more faults come to light?
>As I've said on a previous post similar to this, not every double glazing company is like this. There are good companies out there who do communicate with their customers, see to faults, take the money AFTER the job is complete. I'm wary of putting posts like these up as I'm fully aware that this can give a different impression of what generally is a hard working and professional industry. But there are some cases where people's stories have to be told, and this in my opinion is one of them. Obviously I won't be posting the company name on… Read more »
>VERY TRUE GGB. THE COMPANIES WHO DO THE JOB RIGHT GET RECOMMENDATIONS TO FAMILY AND FRIENDS AS YOU KNOW WELL . NOTHING BETTER THAN DOING A JOB KNOWING IT'S COME VIA A PREVIOUS JOB WELL DONE.
>You are right. This may be an isolated/extreme case. but people should be made aware of these things. it will also encourage folk to be selective and choose carefully.
>It really is terrible story. It's obscene the way this old man's been treated. i hope the local press get involved.
>What a pity the customer was honest or naive enough to make that interim payment BEFORE the job was finished.Only shady outfits ask for money halfway through a job.
If the outfit goes into liquidation this oap is going to be in a mess.
Just a thought… imagine the stress being caused to an old person by these people.