This is a link you all need follow and read up on. It is an article on the BBC Business website that explains how more and more people are using social media outlets like Facebook and Twitter to complain about bad experiences they have with companies.
Customer complaints is a subject I like to prattle on about, and many times I have written about how companies need to improve their customer services area to make sure they don’t fall foul of the customer that uses the interent to broadcast their bad encounters.
The article also explains how a third of all customer who have had poor customer service from a company would go on to the company’s website to write about their negative views.
It is imperative that businesses, especially in this sector, take note of what is happening with customers and the internet and make sure that if they are having problems in the customer services department they sort them and quick.