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Some of my most popular posts have been the recent Quality Counts posts. These posts have gained the most reaction and the most comments.
But, these posts are showcasing the failings of an installations company, and so the content is quite sensitive. Even though the company in question has not been named, I am starting to worry that the more content on this subject I put up, the more likely it is that the company will find these and not take a positive view on them.
So I need to ask your advice. Do I keep publishing these posts? I do want to keep telling the story of this customer as he has had a bad experience. Or do I remove the posts? I do fear for reprisals, and I don’t like to post negative content about the industry.
Comments please!
>I have followed this post with interest.You are between a rock and a hard place.It must be of benefit to the industry as a whole to know there are still rogue firms out there,albeit in the minority.Most firms rely on reputation to increase their sales and strive to do a good job.This case may well be exceptional,but highlighting it may well keep us on our toes.Our industry was blighted in the past by poor publicity and good public relations are important to us and need preserving.It only takes one apple in the barrel…..It is unlikely the company concerned will be… Read more »
>Be a man GB , name the company. Also most of your responses on this subject has been anonymous , do you know if this has been from someone with a vested interest?
>Kenny – I don't think anyone has a vested interest. Also, it's easy from your position to ask me to name the company, but if you ask RCG, he'll tell you that it lands you in a whole world of pain.
RAB – thanks for your advice. I'm still a little bit in limbo about it. I'll just make sure no names or any references are mentioned.
>GB-e mail me the name i`ll post it on glasstalk ;-)
>Nige – I would love to! However I still don't know the name myself! I'll let you know if I get to find out!
>DGB – I received an interesting comment about a phoenixed company on RCG. It's a company in the North West who has been bust a few times and have been mentioned on GlassTalk.
But the person commenting hid their identity and posted their email address as wouldrather@notsay.co.uk (or similar).
Why should I take the risk when the person making the comment doesn't want to?
Best to stay clear of unpleasantness I have learnt…
>I believe you are within your rights to voice an opinion, whether you choose to name the company is up to you. An if you do your blog pages give people the opportunity to comment and respond. I was with a customer the other day who was frantic that someone had left a negative review about them online. My response was that if they genuinely felt they had done nothing wrong to say so and respond to the complaint accordingly telling that reviewer why they had taken the course of action they had, what they planned to do to put… Read more »
>If you name the company, you then put yourself in the position of, potentially, having to prove that what you've said about them and the project is true. Unless you have first hand knowledge of the job (i.e. you've actually seen it with your own eyes) and directly experienced what the company have said, you'll be on dodgy ground. Reporting what others have said/seen isn't a defence. If the company in question can prove that anything you've said is not true, your comments could be classed as libellous. Also, if you name the company without having given them an opportunity… Read more »
>If this company's name is not disclosed , and they are 'innocent' how would they know these comments refer to them. Eric